Refund policy

Returns and refunds

Please be certain of your purchase, as all sales on cosmetics are final. Due to the hygienic nature of cosmetics, we do not accept returns or exchanges or issue refunds. Please buy responsibly. 


⚠️Allergies Advisement: please read the ingredients list carefully to ensure the item you are buying does not contain any ingredients you know you're allergic to. We do not offer refunds on cosmetics, and all sales on cosmetic items are final.⚠️


ADDRESS MISTAKES

When checking out, please double-check the accuracy of your shipping address before submitting your order. If you made a mistake, please get in touch with us as soon as possible. We will do our best to amend it, but there is no guarantee: Once the order is processed for shipping, we cannot change or cancel it. 


RETURNED PACKAGES

Any package returned to us due to address inaccuracies or recipient unavailable for pick up will incur a $20 CAD restocking fee on top of any and all charges related to its shipping. We will cancel such a returned order after we receive the package unopened. The cancelled order will be refunded less shipping costs and a restocking fee. Any package returned damaged, unsealed or incomplete is not refundable and cannot be re-mailed to you.


SHIPPING INSURANCE

Shipping with Canada Post Priority™, Xpresspost™, Expedited Parcel™, Tracked Packet™ and International Parcel™ include insurance coverage of up to CAN$100 with Canada Post. Canada Post Regular Parcel™ and Small Packet™ do not include insurance coverage.

Shipping with UPS includes insurance coverage of up to CAN$100 with UPS.

Shipping with DHL and FedEx does not include insurance coverage.

For additional insurance, please add Route Shipping Protection at checkout.

When deciding on adding Route, consider the time it will take to resolve the claims. The Route review process is usually significantly quicker than that of the carrier's insurance.


DAMAGED, LOST OR STOLEN PACKAGES

If your package insured with Route was lost, stolen, or arrived damaged, you can file a claim with Route directly or contact us to address the issue. Please check the deadlines for filing issues with Route here. If you choose to address the issue with us, please allow at least 3 business days before the Route deadlines to reach out.

If your shipping was not insured with Route, please contact us at contact@ifeelbeautiful.ca within the following timeframes:

  • For damaged parcels, within 3 business days from the delivery date.
  • For lost parcels, between 10 and 20 business days after the last tracking update.
  • For stolen parcels, between 3 and 10 business days after the expected delivery date.

Please include the order number for all issues and the following additional materials for damaged products:

  • Clear photo(s) of the product(s) showing their condition. Please include a picture of the whole product (e.g. palette.) If it is a broken eyeshadow, please ensure the shade name is visible.
  • Photo of the outside of your shipping box.
  • Photo of the inside of your shipping box with packing materials. 
  • Photo of your packing slip if one was provided. 

We are not responsible for items damaged, stolen or lost in transit, but we will file a claim with the carrier. Please note that we have no control over the carrier's claim review time or their decision. The carrier's responsibility is limited based on the chosen shipping option. Please refer to the Shipping Insurance section for details. We highly recommend purchasing Route Package Protection to cover shipping risks.

Suppose the arrived items have damage not incurred in transit (e.g., manufacturing defect). In that case, we may issue a replacement, refund or partial refund at our discretion upon investigating the issue. Refunds or partial refunds might be offered in the form of a store credit at our discretion.

Please note: While products are in transit, there may be loose flecks of eyeshadow in the palettes, rubbed "packaging" details, and small nicks or bumps that can naturally occur during motion and shipping. These products are not considered damaged. 

International customers: Customers outside of Canada are responsible for import duties, taxes, and the carrier's expenses related to filing such duties and taxes. Such charges are collected by the governing country and the carrier (and not us); therefore, we cannot refund these expenses. 

Delivery confirmed by the carrier: If the assigned carrier has confirmed delivery of your order, we are not responsible for sending a replacement package or issuing a refund due to lost or stolen mail. We highly recommend purchasing the Route Shipping Protection at checkout as well as shipping to a safe address.


MISSING OR INCORRECT ITEMS

In case of a packaging error, please contact us within 3 business days of receiving the order. Include your order number and clear photos of the shipping box with products and packing materials inside and the packing slip (if one was provided.) Please see the Terms of Service for more details.